|
More Solutions have developed some remote support software that allows
us to control your PC from our office, without the need for a site visit.
This software simply installs on your PC and then connects to us via your
Internet connection (ADSL/Broadband is best however dialup also works).
We can then see your computer screen as if we were sitting there with you,
this allows us to either talk you through the problem or even take control
of your mouse and keyboard and fix the problem for you.
The software can only be initiated by you, so there is no issues with security,
we can't spy on you! The software will only connect to us and we insist on you
telephoning us before you try to make a connection, so you know who is controlling
your PC.
If you need to download the Remote Support Tool simply use one of the links below,
you will then need to run the file in order to install the software on your PC,
(it must be installed on the PC you need support with). Once installed you will
have a new section under your Start -> Programs section called More Solutions Support.
From there you can initiate the remote connection.
We provide two versions of the download; the installer itself as an executable which you
can just download and run to start the support tool installation, and the same file
compressed inside a Zip file which you can extract using programs like
WinZip (shareware) or
FilZip (freeware). Because the setup program
is itself compressed, the Zip file isn't any smaller so go for the executable version
if you can. The Zip file is there as an alternative if you have problems downloading
the executable (for example your firewall not allowing it).
Download Remote Support Tool - Executable file
Download Remote Support Tool - Zip file
We have found the Remote Support Tool invaluble for reducing our customer support costs,
we have also found that our customers are happier also, as they get an instant responce to
their problem without the time and expence of a call out.
If you think your business can benefit from a branded version of the Remote Support Tool,
then drop us an email and we would be happy to
try and suit your requirements. The basic branded tool costs £250 + VAT, and you can then
use that for an unlimited time and install it on as many customer PC's as required. There
are other features that can be added to the tool for additional cost.
Features:
- An Executable file small enough to download from a website, with install routine, adding its self to the start -> program menu, and desktop.
- A built in uninstaller.
- It will be branded to your business, with logo, and contact details, contact details also added to start-> program menu.
- 5 minute time out on the connection, so if a connection is not made software will exit automatically.
- Baloon style information appearing near clock, telling if connection is active etc.
- Configuration details needed to set up your end of the connection.
- Link through to your website from the software for users to find instructions on how to use the software.
- Reduced rate on future software versions - we are currently looking at encrypted connections.
- Branded PDF document with setup/install and how to use instructions (designed for you to give to your customers).
- Support on use and implementation.
What you will need to supply:
- Logo in a suitable format.
- Contact details.
- IP Address details for each of your support staff connections, (note that a number of support staff can be on the same IP address)if a dynamic IP address is being used, you will need to setup a DNS setting to overcome this, we can assist if this is the case.
- A support page on your website for the software to navigate to.
|
